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TERMS & CONDITIONS

P&J Stakim Bespoke Carpentry specialising in the bespoke design, build and installation of individual and unique interior furniture and cabinetry, both free-standing and fitted.  All items are custom-made to order by a survey and/ or consultation process which involves working closely with our customers to establish their particular requirements.

  

Please read the following terms and conditions; they are intended to ensure that this process is clearly understood by both parties and to enable a smooth and satisfactory transition from an initial idea to a completed project.  If required, a paper copy can be posted to you on request, using our CONTACT US  page.



1.  Making an enquiry


You may contact J&P Stakim Bespoke Carpentry to discuss a new project without obligation.  Should you wish to proceed further, we will discuss your ideas with you to ensure that you are happy with any resultant design.  Our provision of an estimate for the work represents an invitation to you to place an order.  Unless otherwise stated the estimate is valid for 30 days.


2.  Design work


Initial design work up to the point where an estimate is given is carried out free of charge.  We will work closely with you to achieve the design that suits you best, taking into account your plans, ideas and preferences.  The design will also defer to the practicalities of the proposed item and the space and/or use for which it is meant.  The design may be subject to changes due to the unavailability of certain materials or components.  Where practical, we will discuss this with you in advance of commencing the work.  


3.  Placing an order


An order will be deemed to have been placed upon our receipt of your initial deposit (40% of the total accepted price).  Payment of your deposit denotes acceptance of these terms and conditions.  It also secures space in our work schedule and indicates your agreement to the estimated cost and delivery dates as specified in the estimate.


4.  Amendments to the design


Any alterations you require us to make to the design specification after placing your order, however minor, is likely to affect the cost and completion date of the work.  In addition, the cost of any additional design work or re-design required or commissioned by you after receipt of your deposit will be charged to you.  


5.  Keeping in touch


We will communicate with you periodically from the time of your initial enquiry to the completion of the work.  Feel free to contact us at any time by post, email or SMS text message, or by telephone during normal business hours.


6.  Paying for the work


Due to the high-value of materials required to build your solution we require a deposit of 40% of the overall quoted and accepted pricing at the time of order confirmation. The final 60% and the build and fitting costs are due on satisfactory completion and sign-off on the agreed project. We must make it clear at this stage that any changes to the agreed project work from Stage 2 will require additional costs to be added to the final 60% payment.  We will discuss any additional  work and prices before commencing any additional works you request. The amount of any invoice is due upon receipt and we would request payment within 7 days of the date of the invoice at the latest.  All goods remain the property of J&P Stakim Bespoke Carpentry until paid for in full.


7.  Order Cancellation


Orders for bespoke kitchens, or furniture and other bespoke items are tailored to your specific requirements alone.  Monies paid (whether (a) by you to us or (b) by us to our suppliers on your behalf) therefore cannot be refunded once an order has been received.  If you wish to cancel an order you must do so in writing to P&J Stakim Bespoke Carpentry.  This can only be accepted if you reimburse us for all costs, losses and expenses resulting from the cancellation.  


8.  Project Delivery


Every effort will be made to achieve delivery of your order on the agreed date, however we cannot be held responsible for late delivery or fitting due to circumstances beyond our control.


9.  Delaying Project Delivery


If you find you are unable to start the work on the arranged start you should inform us as soon as possible.  Any costs incurred by us as a result of your requiring us to delay delivery/fitting dates/times will be charged to you.  The reviewed timescale of your project will then be discussed with you, although it must be understood that this will be subject to our workload at the time.


10.  Limitation of Liability


P&J Stakim Bespoke Carpentry has Public and Product Liability insurance.


11.  VAT


P&J Stakim Bespoke Carpentry is not a VAT registered company, so unless stated otherwise, our prices are not subject to the addition of VAT.






You can contact us any time to discuss a new project without obligation